Data Usage & Privacy Policy

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Privacy Policy

1.

Privacy Statement
  This privacy policy sets out how Toolmonkey Limited uses and protects any information that you give when you use this website.

Toolmonkey Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Toolmonkey Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

ToolMonkey Limited is registered with the Information Commissioner’s Office of the United Kingdom for data protection under registration number ZB319846.

We keep our privacy policy under regular review. This version was last updated on 01-01-2023.
2.

Credit Card Information
  All credit card information is encrypted when it is transferred over the Internet using SSL Encryption via a payment processing provider and Toolmonkey Limited do not store any card information in any format.
3.

How we use cookies
  A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
 
4.

Links to other websites
  This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
5. The data we collect about you
  All credit card information is encrypted when it is transferred over the Internet using SSL Encryption via a payment processing provider and Toolmonkey Limited do not store any card information in any format.
6.

The data we collect about you
  Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data may include first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

Contact Data may include billing address, delivery address, email address and telephone numbers.

Transaction Data may include details about payments to and from you and other details of products and services you have purchased from us.

Technical Data may include internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

Profile Data may include your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

Usage Data may include information about how you use our website, products and services.

Marketing and Communications Data may include your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data, so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How is your personal data collected?

We use different methods to collect data from and about you including through:
Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise.
This includes personal data you provide when you:
• apply for our products or services;
• request marketing to be sent to you;
• enter a competition, promotion or survey; or
• give us feedback or contact us.

Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.

Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below.
Technical Data from the following parties: i. analytics providers such as Google based outside the EU; ii. advertising networks inside or outside the EU; and iii. search information providers inside or outside the EU.

Contact, Financial and Transaction Data from providers of technical, payment and delivery services inside or outside the EU.
Identity and Contact Data from data brokers or aggregators inside or outside the EU.
Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside or outside the EU.

How we use your personal data
We will only use your personal data when the law allows us to. Most
commonly, we will use your personal data in the following
circumstances:

Where we need to perform the contract we are about to enter into or
have entered into with you.

Where it is necessary for our legitimate interests (or those of a third
party) and your interests and fundamental rights do not override those
interests.

Where we need to comply with a legal obligation.

Generally, we do not rely on consent as a legal basis for processing
your personal data, although we will obtain your consent before
sending third party direct marketing communications to you via email
or text message. You have the right to withdraw consent to marketing
at any time by contacting us.

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing)

You will receive marketing communications from us if you have requested information from us or purchased goods and/or services from us and you have not opted out of receiving that marketing.

Opting out
You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
 
 
7.

Data security
  We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who, as a result of a business need, are required to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
 
8.

Data retention
  We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation connected to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances, you can ask us to delete your data: see your legal rights below for further information.

In some circumstances, we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.