What are the shipping options for my order?
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Most orders are shipped Free using Royal Mail Tracked Service. Some lower priced items may be shipped using Royal Mail 48 Non Tracked. Express Delivery service is offered at checkout. This will be either Parcel Force 24 or Royal Mail Tracked 24 depending on your location.
Do you offer free returns?
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We don't offer free returns at this time. However, we do supplement the return cost making it a reasonable £2.49. We also try on 100's of popular items that we stock to provide you a fitment guide to help reduce returns. Products will have a 'Product Fit' tab where this is available.
What payment methods do you accept?
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We accept Visa Credit / Debit Mastercard Credit / Debit Maestro JCB
Do you offer bulk discounts for larger orders?
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Absolutely! Our company does provide bulk discounts for larger orders. We take pride in offering our customers the best possible pricing and outstanding customer service. Unlike other sellers, we keep everything we sell in stock in our warehouses, ensuring prompt delivery to our clients. Additionally, we offer accurate fitment guides and hassle-free returns. If your order qualifies for a bulk discount, we would be happy to discuss the possibility of offering you a reduced price. To inquire about a bulk discount, you can reach out to us using our contact form or by giving us a call.
What is drop shipping?
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We do not practice drop shipping. This method involves displaying items on your website that you don't have in stock, and instead rely on a third-party wholesaler or supplier to ship the products directly to the customer. Drop shipping can have downsides such as limited parcel tracking, challenging returns process, and a lack of investment in the products being sold. Our approach is different; we prefer to showcase a curated selection of 20 trousers that we believe are of excellent value, provide a good fit, and have a low return rate. We avoid overwhelming you with a catalog of 500 trousers to browse through, ensuring that you have a satisfying shopping experience. It's important to note that other popular concerns with the drop shipping model include potential shipping delays, unreliable inventory, and difficulty maintaining consistent quality control.
How do I determine what size I need to order?
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We believe in providing our customers with accurate sizing information, rather than useless standard fitting guides. We understand that if you normally wear a size 'Large,' you should be able to purchase a large item from us with confidence. Therefore, we strive to offer a Product Fit guide on most of our items. Our team has personally tried on each product to ensure that we can inform you whether it's true to size, runs a little small or large. This approach also applies to our footwear collection, where we provide details on whether a shoe is true to size or has a narrow fit. Our ultimate goal is to help you make the right purchase the first time, reducing the need for returns.
Do you offer customisation options, such as adding logos or names to clothing?
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We don’t offer a customisation option to add logos at this time.